Privacy Policy

Network Service ("we", "us") is a computer hardware retail and repair business. Our registered address is Kalaparishad Market, Main Road, Abhayapuri, District Bongaigaon, Bongaigaon, Assam 783384, India. Our GSTIN is 18AXEPJ4673R1ZO.

This policy covers our whole website, whichever address you reached us on — https://networkservice.in (our main site) and https://shop.networkservice.in (our online store and customer portal). Both are run by Network Service; they are one business and one legal entity, hosted separately only for technical reasons.

For any question about your personal data, write to support@networkservice.in or call +91 88769 96996 during Mon–Sat · 10:00 AM – 7:00 PM IST.

This policy explains what we collect when you browse the store, place an order, book a repair, or sign in to the customer portal.

• Identity and contact details: your name, mobile number, email address and postal address.
• Order data: the products you buy, prices paid, GST invoice details, and any GSTIN you give us for a business purchase.
• Service and repair data: the device or item you bring in, its serial number, the fault you report, our diagnosis, parts used, and warranty status.
• Sign-in data: the one-time codes we send you, and — if you use Google sign-in — the name, email address and profile picture Google shares with us.
• Payment data: we do NOT store your card number, UPI PIN or netbanking password. Online payments are handled by Razorpay; we keep only the payment reference, amount, status and method.
• Technical data: your IP address, browser type, pages viewed, and cookies or similar local storage described below.
• Communications: messages you send us over WhatsApp, email or the portal, and our replies.

• To take and fulfil your orders, arrange delivery, and raise a GST invoice.
• To run repairs and service jobs, and to tell you the status of your job.
• To sign you in and keep your account secure, including sending one-time codes.
• To handle payments, refunds and returns.
• To answer your questions and provide after-sales support.
• To meet our legal duties under Indian tax, GST and company law.
• To send you offers or reminders — only where you have not opted out. You can opt out at any time and it will not affect your orders or warranty.

We process your personal data on the basis of the consent you give when you place an order, book a repair, or create an account. Where the law requires us to keep records — for example GST invoices — we keep them even after you withdraw consent, but only for that purpose.

You may withdraw your consent at any time by writing to us. Withdrawing consent will stop future processing, but it will not undo anything we have already done lawfully.

We do not sell your personal data. We share it only with service providers who help us run the business, and only with the data they need:

• Razorpay — to take online payments and process refunds.
• Fast2SMS — to deliver one-time codes and order updates by SMS.
• Resend — to deliver one-time codes, order confirmations and invoices by email.
• Google / Firebase — to verify your identity if you choose Google sign-in.
• Shiprocket, Shipway and our own delivery staff — to deliver your order. They receive your name, delivery address and mobile number.
• Cloudinary — to store and serve product images you or we upload.
• Supabase and Vercel — to host our database and application.

We also share data where a law, court order or government authority requires it.

Signing in with Google is optional. You can always use a one-time code sent to your mobile or email instead, and you will get exactly the same account either way.

What we access: when you choose Google, Google tells us your name, your email address and your profile picture. That is all we ask for. We do not request, and cannot see, your Google password, contacts, Gmail, Drive, Calendar, photos or any other Google service.

How we use it: only to identify you, create or find your customer account, and sign you in. Your email address is also used to send you order and repair updates. We do not use Google data for advertising or profiling, and we do not sell it.

How we store it: your name and email address are stored in our own customer records for as long as you have an account, exactly like the details of a customer who signed up with a one-time code. We do not keep a copy of your Google password because we never receive one.

Who we share it with: nobody, beyond the service providers listed above who need it to run the site. We do not pass Google data to advertisers or data brokers.

You can disconnect our app at any time from your Google Account permissions page. Your account and order history with us stay intact — sign in with a one-time code instead. To delete the account itself, see 'Your rights' below.

We use cookies and browser local storage to keep you signed in, remember your cart, wishlist and comparison list, and remember your light or dark theme choice. These are needed for the site to work.

You can block or clear cookies in your browser settings, but the cart and sign-in will then not work correctly.

We keep order, invoice and GST records for as long as Indian tax law requires — currently eight financial years.

We keep repair and warranty records for as long as the warranty runs, plus a reasonable period after, so we can honour repeat claims.

We keep account data until you ask us to close your account. One-time codes are deleted shortly after they expire.

Under the Digital Personal Data Protection Act, 2023, you may ask us to:

• Tell you what personal data of yours we hold and who we have shared it with.
• Correct anything that is wrong, incomplete or out of date.
• Erase data we no longer need for a lawful purpose.
• Nominate someone to exercise these rights on your behalf if you die or become incapable.

To make a request, write to support@networkservice.in. We will respond within a reasonable time. If you are not satisfied with our answer, you may complain to the Data Protection Board of India.

We protect your data with encrypted connections, access control, and staff accounts that only see what their role needs. Payment card data never reaches our servers.

No system is perfectly secure. If a breach affects your personal data, we will inform you and the Data Protection Board as the law requires.

Our store and portal are meant for people aged 18 and above. We do not knowingly collect data from children. If you believe a child has given us personal data, write to us and we will delete it.

We may update this policy from time to time. The date at the top of this page shows when it last changed. Please check it now and then.

If you have a complaint about how we handle your personal data, write to our grievance contact at support@networkservice.in, or post to Network Service, Kalaparishad Market, Main Road, Abhayapuri, District Bongaigaon, Bongaigaon, Assam 783384, India. We aim to acknowledge every complaint within 48 hours and resolve it within 30 days.