How to cancel an order, return a product, and how long a refund takes at Network Service.
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This policy covers our whole website, whichever address you reached us on — https://networkservice.in (our main site) and https://shop.networkservice.in (our online store and customer portal). Both are run by Network Service; they are one business and one legal entity, hosted separately only for technical reasons.
You can cancel any order free of charge before it is dispatched. Ask us through the portal, by email, or on WhatsApp, and we will refund you in full.
Once an order has been dispatched it cannot be cancelled. Please refuse the delivery or return it instead, as described below.
You may return most products within 7 days of delivery. The product must be unused, in its original box with all accessories, manuals, cables and free gifts, and with the seal and serial-number sticker intact.
Tell us within that window and we will arrange a pickup, or you can drop the item at our counter.
Once the return window has passed, a faulty product is handled as a warranty claim rather than a return.
If a parcel arrives visibly damaged, please refuse it and tell us the same day.
If you find the item damaged, wrong or not working after opening, tell us within 48 hours of delivery with photographs. We will replace it or refund you in full, including delivery charges, and we will pay the return shipping.
We inspect a returned product within 2 working days of receiving it. Once approved, we start the refund the same day.
Refunds go back to the same method you paid with. A Razorpay refund normally reaches your account within 5 to 7 working days, depending on your bank. Counter payments are refunded in cash or to your bank account.
We will tell you when the refund has been started, and give you the reference so you can track it with your bank.
A full refund includes what you paid for the product. Delivery charges are refunded only where the return is our fault — a damaged, wrong or faulty item.
Where a product comes back with missing accessories or damaged packaging, we may deduct a reasonable amount and will tell you the figure before we refund.
Diagnostic and labour charges for work already carried out are not refundable.
Where we have quoted for a repair and you decide not to go ahead, only the diagnostic charge applies.
Email support@networkservice.in, call +91 88769 96996, or message us on WhatsApp at +91 88769 96996 during Mon–Sat · 10:00 AM – 7:00 PM IST. Please quote your order or job number.