Terms of Service

These terms are between you and Network Service, Kalaparishad Market, Main Road, Abhayapuri, District Bongaigaon, Bongaigaon, Assam 783384, India, GSTIN 18AXEPJ4673R1ZO. By using this website, placing an order, or booking a repair, you accept these terms.

This policy covers our whole website, whichever address you reached us on — https://networkservice.in (our main site) and https://shop.networkservice.in (our online store and customer portal). Both are run by Network Service; they are one business and one legal entity, hosted separately only for technical reasons.

If you do not accept them, please do not use the site.

You must give correct details when you create an account, and keep your mobile number and email up to date so we can reach you.

You are responsible for what happens under your account. Do not share your one-time codes with anyone. Our staff will never ask you for your OTP — if someone does, it is a fraud attempt.

We may suspend or close an account that is used for fraud, abuse, or anything unlawful.

All prices are in Indian Rupees (₹) and include GST unless we state otherwise. The GST split is shown on your invoice.

We try hard to describe products and show images accurately, but small differences in colour, packaging or revision can occur. Specifications come from the manufacturer and may change without notice.

Stock is not guaranteed until we accept your order. If an item turns out to be unavailable after you have paid, we will tell you and refund that item in full.

If a product is listed at a clearly wrong price because of a technical or human error, we may cancel the order and refund you in full. We will contact you before doing so.

Your order is an offer to buy. A contract is formed only when we confirm the order and dispatch it — not when you place it or pay.

We may decline an order where stock has run out, where we cannot verify your details, where delivery to your area is not possible, or where we suspect fraud.

You can pay online through Razorpay, or at our counter by the methods we accept there. Online payments are handled entirely by Razorpay under their own terms — we never see your card number or UPI PIN.

For a business purchase, give us your GSTIN before we raise the invoice. We cannot change the GSTIN on an invoice after it is issued.

Delivery timelines and charges are set out in our Shipping Policy, which forms part of these terms.

Risk in the goods passes to you on delivery. Please check the packaging before you accept it, and refuse a parcel that is visibly damaged or already opened.

Your rights to cancel, return and be refunded are set out in our Refund & Cancellation Policy, which forms part of these terms.

Manufacturer warranty as per category — check product page for details.

Warranty is provided by the manufacturer under their own terms. We help you raise and follow up a claim, but the manufacturer decides the outcome.

Warranty does not cover physical damage, liquid damage, damage from incorrect voltage, unauthorised repair, tampered serial numbers, or normal wear such as battery ageing.

When you hand over a device for repair, we give you a job reference. Please quote it when you ask about status, and bring it when you collect.

Please back up your data before handing over any device. Repair can involve formatting or replacing storage. We are not responsible for data loss.

Remove SIM cards, memory cards and accessories before handing over. We are not responsible for items left inside.

We will tell you the estimated cost before starting chargeable work. If the actual cost will be higher, we will ask you again before continuing.

Please collect your device within 90 days of us telling you it is ready. After that we may charge reasonable storage, and after 180 days we may dispose of an uncollected device to recover our dues, after giving you written notice.

Do not use this site to break the law, to interfere with its working, to scrape it in bulk, to attempt unauthorised access, or to upload anything harmful or infringing.

The text, layout, logos and design of this site belong to Network Service. Product images and brand names belong to their respective owners. Do not copy or reuse them without permission.

Nothing in these terms limits any liability that cannot be limited under Indian law, including liability for death or personal injury caused by our negligence, or for fraud.

Subject to that, our total liability for any claim connected with an order is limited to the amount you paid for that order.

We are not liable for indirect or consequential loss — for example loss of profit, loss of business, or loss of data.

We are not liable for delay or failure caused by events outside our reasonable control, such as natural disaster, strike, riot, transport failure, power or network failure, or government action. We will tell you if such an event affects your order.

These terms are governed by the laws of India. The courts at Bongaigaon, Assam have exclusive jurisdiction over any dispute.

We may change these terms from time to time. The version in force is the one published here when you place your order. The date at the top shows when it last changed.

Network Service, Kalaparishad Market, Main Road, Abhayapuri, District Bongaigaon, Bongaigaon, Assam 783384, India. Email support@networkservice.in. Phone +91 88769 96996. WhatsApp +91 88769 96996. Open Mon–Sat · 10:00 AM – 7:00 PM IST.